Need help?
Frequently Asked Questions
Category
Subscription
When you subscribe, you’ll get 10% off and we’ll send your products on a schedule you choose—no need to keep reordering every time.
You can pick how often you want it delivered: every 1, 2, or 3 months.
Your payment is stored securely, and you’ll only be charged when your next order is about to ship. Some subscriptions renew automatically, so you don’t run out.
Need to make changes? Easy.
You can pause, skip, update, or cancel anytime—just do it at least 24 hours before your next shipment so we can catch it in time.
You can manage everything through the links in your email, or just log into your account to make changes anytime.
For returns and refunds, reach out to us at contact@weareboundary.co
Subscriptions already come with a 10% discount, so promo codes can’t be applied on top of that.
Delivery
You can check the status of your orders by accessing 'My Account'
It depends on where you are. Orders processed in Singapore will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Order
Enter the code BREAKBOUNDARY to enjoy 10% off your first order.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
The product I want to buy is currently out of stock. When will it be restock again?
Send us an email at contact@weareboundary.co and we’ll get back to you.
Do follow our social media @weareboundary.co for the latest promotion and product updates as wel
Refund and Returns
To start a return for an online purchase, please contact us at contact@weareboundary.co and include the following details in your enquiry:
- Order Number
- Name of the Item
- Reason for return
- Item Photo
Our team will guide you on the next steps depending on the nature of your return.
Partnerships and Wholesale
Thank you for your interest in partnering with Boundary. Please reach out with more information at contact@weareboundary.com
Thank you for your interest in partnering with Boundary. Please reach out with more information at contact@weareboundary.com

