Q: How Boundary Subscription works?

When you subscribe, you’ll get 10% off and we’ll send your products on a schedule you choose—no need to keep reordering every time. You can pick how often you want it delivered: every 1, 2, or 3 months . Your payment is stored securely, and you’ll only be charged when your next order is about to ship. Some subscriptions renew automatically, so you don’t run out. Need to make changes? Easy. You can pause, skip, update, or cancel anytime—just do it at least 24 hours before your next shipment so we can catch it in time. You can manage everything through the links in your email, or just log into your account to make changes anytime. For returns and refunds, reach out to us at contact@weareboundary.co

Q: Can I use a promo code on a subscription?

Subscriptions already come with a 10% discount , so promo codes can’t be applied on top of that.

Q: How do I receive the 10% discount off my first order?

Enter the code BREAKBOUNDARY to enjoy 10% off your first order.

Question 1

How Boundary Subscription works?

Accepted Answer

When you subscribe, you’ll get 10% off and we’ll send your products on a schedule you choose—no need to keep reordering every time.

You can pick how often you want it delivered: every 1, 2, or 3 months.

Your payment is stored securely, and you’ll only be charged when your next order is about to ship. Some subscriptions renew automatically, so you don’t run out.

Need to make changes? Easy.

You can pause, skip, update, or cancel anytime—just do it at least 24 hours before your next shipment so we can catch it in time.

You can manage everything through the links in your email, or just log into your account to make changes anytime.

For returns and refunds, reach out to us at contact@weareboundary.co

Question 2

Can I use a promo code on a subscription?

Accepted Answer

Subscriptions already come with a 10% discount, so promo codes can’t be applied on top of that.

Question 3

Checking the status of your delivery and subscription

Accepted Answer

You can check the status of your orders by accessing 'My Account'

Question 4

How long will it take to get my orders?

Accepted Answer

It depends on where you are. Orders processed in Singapore will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Question 5

How do I receive the 10% discount off my first order?

Accepted Answer

Enter the code BREAKBOUNDARY to enjoy 10% off your first order.

Question 6

Do you ship overseas?

Accepted Answer

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Question 7

Product out of stock

Accepted Answer

The product I want to buy is currently out of stock. When will it be restock again?
Send us an email at contact@weareboundary.co and we’ll get back to you.

Do follow our social media @weareboundary.co for the latest promotion and product updates as wel

Question 8

How do I return a purchase?

Accepted Answer

To start a return for an online purchase, please contact us at contact@weareboundary.co and include the following details in your enquiry:

Order Number
Name of the Item
Reason for return
Item Photo

Our team will guide you on the next steps depending on the nature of your return.

Question 9

I am an influencer and I am interested in partnerships or collaborations with Boundary.

Accepted Answer

Thank you for your interest in partnering with Boundary. Please reach out with more information at contact@weareboundary.com

Question 10

What are the requirements to become a Boundary wholesale partner?

Accepted Answer

Thank you for your interest in partnering with Boundary. Please reach out with more information at contact@weareboundary.com

Frequently Asked Questions